Step 03 Share your creation with the people you love. Step 02 Customize any template with your photos, music, text and personal taste. Please let us know if there is anything else we can do for you. Step 01 Choose your favorite design for any occasion. The Smilebox Terms of Use document states, You will not receive any refund or partial refund for any charges already billed to your account. Nevertherless, we canceled your Premium Membership and refunded the amount billed to your account. Please note: You are responsible for shipping costs when returning aligners.Īfter treatment: As long as you replace your SDC retainers once every 6 months and wear them as prescribed, we’ll provide up to 1 aligner touch-up per year, at no additional cost. With Smilebox it's easy to create and share beautiful cards, invitations, slideshows, collages and more. In order to contact them, youll have to email them on the following email address: support smilebox. Therefore, I dont have access to your smile box billing information. If you decide that clear aligners aren’t for you, outside of the first 30 days, you can still return your unused aligners for a prorated refund (based on the percentage of aligners returned unopened and unused). Dear Sir/Madam, in this case, youll have to contact 'Smilebox'. If it is, we’ll create and ship new aligners, at no cost to you. They will evaluate your treatment plan to determine if an aligner touch-up (more aligners) is necessary. If you feel like something’s not right, or you’re not getting the results you expect, contact our Dental Care team. In the middle of treatment: Your regular virtual Smile Check-ins™ are designed to track your progress. Reply from Smilebox We are glad to have you back DA David 1 review US Misleading Marketing, But Helpful Customer Service I think that 4.99/monthly displayed prominently even though 'premium' is billed annually upfront is misleading. This 30-day money-back promise is part of our Lifetime Smile Guarantee™. The variety of available templates is truly impressive, and the personalization options are excellent as well, allowing users to upload and implement their own photos and music into their design. Simply ship your remaining aligners back to SmileDirectClub. offers over 1,200 options to create and design your own custom greeting cards, event invitations, photo albums, and so forth. In the first 30 days of treatment: If you decide that clear aligners aren’t for you within the first 30 days of receiving them, we’ll provide a full refund (shipping costs not included). We want to hear why you are not satisfied and will do our. I had to zoom my PC view to 200 to see a scroll down bar for the rsvp responses. If you feel you were incorrectly charged, please contact customer support by submitting a request. With our Lifetime Smile Guarantee™, if you feel your smile isn’t working out – during, or at any point after – treatment, we’ll make it right, at no additional cost to you. Olha (support) and Maria (Smilebox Web) gave me steps to resolve my problem. SmileDirectClub is committed to getting you the smile you’ll love, for life.
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